GuestSence
GuestSence
“One plate arrived with food residue on the rim and the replacement took quite a while. The staff member apologised, but the table had already lost confidence in the meal. Please review the pass and plate checks.”
Guest reported a concern involving food issue and cleanliness.
This summary uses only the guest’s structured answers and note.
Follow-up permission
Not granted for this visit.
Source: Counter QR
Marketing updates: Not allowed
This guest did not request follow-up, so no reply can be sent.
Mark it after review to keep the team workflow clear.