GuestSence

Interactive demo using sample restaurant dataChanges reset on refresh.

Harbour Table Kitchen

Melbourne, VIC

Guest Care

Review feedback, follow up with permission, and keep each guest concern in one place.

Needs Attention Follow-up Available All Feedback Handled

Search sample guest feedback

NewAug 27, 2026, 8:05 PM

We were seated quickly and the meals arrived together.

Service

Guest Care recordView details

NewAug 27, 2026, 7:15 PM

The mushroom pizza had a crisp base, and the room felt warm without being noisy.

Food

Guest Care recordView details

NewAug 27, 2026, 2:45 PM

Staff found a comfortable spot for a wheelchair and kept the aisle clear throughout lunch.

Service

Guest Care recordView details

NewAug 27, 2026, 1:50 PM

Everything tasted fresh, and both the table and open service area looked carefully maintained.

Food

Guest Care recordView details

NewAug 26, 2026, 7:50 PM

Everyone was friendly without hovering, which made our midweek dinner feel easy and unhurried.

Service

Guest Care recordView details

NewAug 26, 2026, 7:00 PM

The shared starters came out steadily, and the team handled our dietary questions with confidence.

Food

Guest Care recordView details

NewAug 26, 2026, 2:35 PM

A relaxed family lunch with enough room at the table and good value across the kids menu.

Atmosphere

Guest Care recordView details

NewAug 26, 2026, 1:40 PM

Our server explained the specials clearly, and the grilled fish was the best dish of the night.

Food

Guest Care recordView details

NewAug 25, 2026, 9:15 PM

The flavours were good, although one main arrived several minutes before the other and had cooled.

Food temperature

Guest Care recordView details

Needs ReplyAug 25, 2026, 8:30 PM

Dinner was enjoyable, but we waited at the entrance without an update before a table became available.

Waiting time

Guest Care recordView details

NewAug 25, 2026, 2:05 PM

The burger was well seasoned, the chips stayed crisp, and the portion felt fair for the price.

Food

Guest Care recordView details

NewAug 24, 2026, 7:45 PM

The staff were lovely, but the front section became quite loud once the dinner queue formed.

Noise

Guest Care recordView details

Previous2 of 5Next

Home Guest Care Improvements Insights