GuestSence

Interactive demo using sample restaurant dataChanges reset on refresh.

Harbour Table Kitchen

Melbourne, VIC

Guest Care

Review feedback, follow up with permission, and keep each guest concern in one place.

Needs Attention Follow-up Available All Feedback Handled

Search sample guest feedback

NewAug 11, 2026, 7:45 PM

We ordered burgers, a salad and a kids meal for takeaway.

Food

Guest Care recordView details

NewAug 10, 2026, 2:10 PM

The team made collection straightforward for my dad, who uses a walking frame.

Service

Guest Care recordView details

NewAug 9, 2026, 7:30 PM

Our pizza was ready at the promised time and the crust stayed crisp on the drive home.

Food

Guest Care recordView details

NewAug 8, 2026, 8:20 PM

The pasta and garlic bread tasted good, but the main container had shifted in the bag and leaked a little.

Food temperature

Guest Care recordView details

NewAug 7, 2026, 8:55 PM

The food was enjoyable, but it had cooled more than expected during a short drive.

Food temperature

Guest Care recordView details

NewAug 6, 2026, 7:15 PM

Collection was quick and the counter team was polite.

Order issue

Guest Care recordView details

Needs ReplyAug 5, 2026, 8:05 PM

The staff member serving us was warm and apologetic, but our counter order took much longer than the estimate.

Waiting time

Guest Care recordView details

NewAug 4, 2026, 1:45 PM

The lunch special sounded good, but it was not clear which sides were included until we reached the register.

Menu clarity

Guest Care recordView details

NewAug 3, 2026, 9:00 PM

One plate arrived with food residue on the rim and the replacement took quite a while.

Food issue

Guest Care recordView details

NewAug 3, 2026, 8:25 PM

We waited close to forty minutes for our mains after ordering.

Waiting time

Guest Care recordView details

Needs ReplyAug 2, 2026, 8:40 PM

The takeaway bag contained the wrong main and one container had leaked.

Food issue

Guest Care recordView details

ResolvedAug 2, 2026, 8:10 PM

No written note was provided.

Waiting time

Guest Care recordView details

Previous4 of 5Next

Home Guest Care Improvements Insights