GuestSence
GuestSence
Waiting time
Issue
Weekend feedback repeatedly mentioned unclear table estimates, slow ordering and meals arriving at different times.
3 related feedback entries · Repeated issue
Evidence from Aug 3, 2026, 8:25 PM to Aug 25, 2026, 8:30 PM.
Implementation recorded Aug 8, 2026, 2:31 AM.
We added clearer peak-service roles and proactive delay updates during busy services.
Implemented Aug 8, 2026, 2:31 AM.
Compare feedback from before implementation with new feedback collected after it.
Matched observation period: Jul 15, 2026, 2:25 PM to Aug 31, 2026, 2:37 PM.
Before
36%
9 mentions in 25 entries
After
12%
3 mentions in 25 entries
Waiting time mentions fell from 36% to 12%.
Down 24 percentage points — about 67% fewer.
Based on 25 feedback entries before and 25 after.
Recommended: Keep as standard
Sample action only. Changes are not saved.
A short factual update shows guests that your restaurant makes real changes. Describe the change itself.
Why this helps: it makes honest feedback feel worthwhile.
Harbour Table Kitchen
Private feedback
Evidence that started this improvement
3 related feedback entries were used to identify this repeated issue.
New feedback collected after implementation
40 feedback responses collected after Aug 8, 2026, 2:31 AM.
Completed example from this sample restaurant's history.
Result Review
We added clearer peak-service roles and proactive delay updates during busy services.
Wait-time mentions decreased from 9 of 25 to 3 of 25 in the official comparison.
Some newer guests still describe uncertainty when wait estimates change during busy service.
Keep the peak-service hand-off and test proactive estimate updates as a separate, low-effort change.
Sample AI analysis · GuestSence production AI uses OpenAI · GPT-5.6 \u00b7 Official metrics calculated by GuestSence