Clear rules for cancellations, refunds and payment disputes.

After a restaurant chooses to continue, the annual subscription is charged at purchase. Subscription charges are generally final once paid, except where a refund is required by applicable law, available under Paddle's applicable refund policy, or otherwise approved through the Paddle refund process.

You may cancel future renewal at any time. Unless a refund or another mandatory remedy applies, cancellation prevents the next renewal and access continues until the end of the current paid subscription period.

Canceling a subscription does not by itself create a refund for the current paid period.

If a material technical issue prevents you from accessing GuestSence as described, contact GuestSence support first so we can investigate and attempt to resolve it.

Where an eligible unresolved defect remains, the refund request may be handled through Paddle in accordance with Paddle's applicable refund policy and applicable law.

Orders processed through Paddle must also be refunded through Paddle. GuestSence does not issue an off-platform refund directly for a Paddle transaction.

Where a refund is approved, Paddle processes the refund through the applicable payment channel, normally to the original payment method where possible.

Visit the official Paddle buyer support service to manage a subscription or request a refund.

If a transaction is disputed, reversed or identified as potentially fraudulent, access connected with that transaction may be temporarily restricted while the matter is reviewed.

Nothing in this policy limits lawful rights to dispute a transaction under applicable payment-scheme or consumer-protection rules.

Nothing in this policy excludes or limits rights that cannot lawfully be excluded. Where mandatory local law or Paddle's applicable buyer refund rules provide greater protection, those rules apply.

GuestSence product, account and billing questions can be sent to support@guestsence.com.