Private guest feedback
Guests can share feedback privately so restaurant teams have an opportunity to understand what happened before an issue is lost or left unresolved.
GuestSence Trust Center
Clear safeguards for feedback, AI and restaurant data.
A practical overview of how GuestSence handles private guest feedback, human review, AI-assisted workflows and restaurant data boundaries.
High-risk escalation
GuestSence can surface high-risk food-safety, allergen, injury and other serious concerns for urgent human review.
Human control
Restaurant teams decide how to respond to guests and what operational action to take. AI-assisted output remains reviewable by people.
Evidence-linked AI
AI-assisted patterns and suggested actions are connected to the guest feedback used as evidence so restaurant teams can inspect the underlying context.
Restaurant data boundaries
Merchant and Partner access is validated on the server and scoped to the restaurant or Partner identity associated with the authenticated session.
Payment-data boundary
For Paddle-processed purchases, Paddle handles checkout and payment-card data. GuestSence receives only the limited transaction and subscription information needed to administer access and support the restaurant account.
AI assistance
AI supports the workflow. People remain responsible.
GuestSence uses AI to help organize feedback, prepare drafts and highlight possible patterns. Restaurant teams remain responsible for reviewing the context, deciding how to respond and determining what operational action is appropriate.
- Evidence remains available for review
- High-risk concerns require human handling
- Guest messages are not automatically sent by AI
Interactive demo
Explore the read-only sample restaurant workspace.